Privacy Policy

I respect your privacy and collect only the information needed to provide my services. I do not sell personal data or use it for advertising.

What information I collect

Depending on how you work with me, I may collect:

  • Your name
  • Your email address
  • Your phone number
  • Information you choose to share about your technology or technical issues
  • Session notes related to the work we do together

Payment details are handled by third-party payment providers and are not stored by me.

How I use your information

I use your information only to:

  • Provide technical support or training
  • Communicate with you about sessions, scheduling, or follow-up
  • Handle payments and bookings
  • Improve the quality of my services

I do not use your information for marketing lists, advertising, or profiling.

Session recordings

If a session is recorded, this is done only with your knowledge and consent. Recordings are intended for your personal reference and are not shared with anyone else.

Third-party services

I use trusted third-party services to run my business, which may include:

  • Scheduling or booking software
  • Video conferencing tools such as Zoom or Google Meet
  • Email services
  • Payment processors

These services process your data according to their own privacy policies. I only use services that are widely used and reputable.

Data storage and retention

I keep personal information only for as long as it is needed to provide services, meet legal or accounting requirements, or maintain appropriate records. I take reasonable steps to keep your information secure.

Your rights

You have the right to:

  • Ask what personal information I hold about you
  • Request corrections to your information
  • Request deletion of your information, where appropriate
  • Withdraw consent at any time

To make any of these requests, just contact me.

Contact

If you have questions about this privacy policy or how your information is handled, you can contact me at:

Email: ciliumdesign@mercedesjayne.ca