What kinds of problems can you help with?
I help with everyday technology that people actually use, including computers, phones, tablets, software, websites, and online services.
This includes things like:
- devices that aren’t working properly
- software that’s confusing or misbehaving
- email, Zoom, or account issues
- websites, WordPress, or online tools
- learning how to use something new
- figuring out what went wrong and how to fix it
If it involves consumer technology and it’s causing frustration, it’s likely within scope.
What if I don’t know how to explain my problem?
That’s very common. You don’t need to use the right terminology or know what’s wrong.
Just describe what’s happening in your own words, or send a short voice memo. Part of my job is translating that into the right technical language so it can actually be resolved.
Do I need to know what I want to learn before booking training?
No.
For training sessions, you can come with:
- a general goal
- a vague sense of confusion
- or just “I want to understand this better”
We’ll figure out what’s most useful together and work with your actual setup, in real time.
What’s the difference between Tech Support and Tech Training?
Tech Support is about fixing something that isn’t working.
Tech Training is about learning how to do something yourself, so you feel more confident going forward.
In practice, the two often overlap. Sometimes fixing a problem naturally turns into learning how it works. That’s fine.
Can problems really be solved without meeting?
Often, yes.
Many issues can be resolved by:
- a bit of investigation
- the right instructions
- or a small change made carefully
If that works, great. Yay! Done!
If it doesn’t, we meet and work through it together.
What happens in a live session?
For live sessions, we meet over Zoom or Google Meet.
You show me what’s happening on your screen, and we work through it together. You can ask questions as we go, and nothing is rushed.
If it’s a training session, I’ll make sure you’re doing the steps yourself so the learning sticks.
Can I record the session?
Yes. I’ll show you how to record it so you have your own reference video afterwards.
This is especially helpful for training sessions.
What if I’m “not good with technology”?
That’s okay. You’re not expected to be.
I work patiently and clearly with people who need extra time and clarity. You won’t be talked down to, rushed, or made to feel foolish for asking questions.
What if I already know a lot, but just don’t want to deal with this right now?
That’s also fine.
Many clients are capable but busy, tired, or simply done wrestling with tech. You don’t need to justify that.
Do you work with businesses or just individuals?
Both.
I work with individuals, self-employed people, and small businesses. If your setup is simple and human-scale, it’s likely a good fit.
Do you offer in-person support?
In-person support is available locally. Online support and training are available anywhere.
If you’re not sure what makes sense, a short consult can help clarify that.
How do I know whether I need a full session or just a consult?
If you’re unsure, book the 15-minute consult.
We’ll quickly assess whether your issue is a “quick fix” or something that needs more attention, and you can decide how to proceed.
How much does it cost?
Sessions are $110 USD for 90 minutes, payable at the time of booking.
Canadians can e-transfer $145 CAD and will receive a special booking link.
Consults are shorter and priced accordingly.
What if my issue takes longer than one session?
Most issues are resolved in a single session. If more time is needed, we’ll decide together how to proceed. There’s no pressure to keep going unnecessarily.
What if you can’t fix my problem?
If something turns out to be outside my scope, I’ll tell you honestly and help you understand what your next best option is.
I won’t keep charging you to chase something that isn’t workable.
How do I get started?
You can:
- book a session
- book a short consult
- or reach out with a brief description of what’s going on
You don’t need to have it all figured out before you begin.