Premium Technical Support (fixing broken stuff) &
Interactive Technical Training (learning new skills)
Modern life is changing fast, and much of the technology we need to use is confusing, buggy, or made for computer geeks.
It’s easy to feel like you’ve woken up in a science fiction movie. Robot-delivered packages, wifi-enabled appliances, subscriptions for everything.
Human support agents have been replaced by chatbots that don’t understand what you’re asking and rarely give you the help you need.
You’re not the problem in this equation!
Maybe you lament that datebooks and telephones have been supplanted by online booking calendars and smartphone apps. Many of these systems are poorly designed, rushed to market, and hard to use unless you already speak their secret technical language.
My clients are older professionals and retirees who grew up in a different world. Many of them used to be comfortable with technology, but it slowly slipped away from them. Others were never that interested, but now the world has reached a point where they can’t avoid it.
This might be a good fit if you…
- want to feel empowered to learn and understand your devices, instead of dismissed and shamed for not already knowing.
- want personalized one-to-one support, instead of chatbots, scripts, and generic responses.
- don’t know much about technology and need to start with the basics.
- already know quite a bit and simply don’t want to deal with it this time
- need help getting something working again, without fuss or frustration.
- appreciate real human coaching to learn new skills in a practical way.
The goal is either to get things working again, or to help you learn how to do it yourself.
Sometimes it’s both.
My Background
I’ve been working with computers, devices, and software since 1993, and studying and practicing interpersonal mindfulness since 2014.
I combine these skill sets to provide patient & compassionate assistance to people who need gentle pacing & clarity with all kinds of technology: from Apple & Android to WordPress & Zoom.
While I’ve worked in a University Help Desk, the bulk of my experience comes from hands-on problem solving and genuine curiosity about how these systems work. I’m also fluent in tech jargon, so if we do need to deal with your service provider, I know how to get you the help you need.
How it works
You’ll start by booking a 90-minute session (or a 15-minute consult if you’re not sure what you need).
For Tech Support, you’ll email me (or voice memo) a brief description of the problem. Often, I’m able to walk you through the fix without even meeting. Yay! Done! If it’s a little more involved (or my instructions sound like gibberish), then we’ll meet and do the troubleshooting together. Most issues can be resolved in a single session.
For Tech Training, we’ll meet over Zoom or Google Meet. In real-time, you’ll tell me what you want to learn, and I’ll walk you through it so you get the practice while being able to ask any questions you have – and there’s no such thing as a stupid question!
- My rates are
$110per 90-minute session, payable at time of booking.- $90 until the end of 2025, even if booked for 2026!!
- I’ll show you how to record the session so you’ve got your own personal training video as a reference guide.
- 15 minute consultations are available to see if your problem is a “quick fix” or if it will require more attention.
- Canadians can e-transfer
$145CAD to tech@mercedesjayne.ca and I’ll send you a special booking link.- $120 CAD until the end of 2025, even if booked for 2026!!
- Special rates in-person on Gabriola!! Look me up in the Sounder classifieds under “rent-a-geek”.
- Click for answers to: “Frequently Asked Questions”